Active Listening and De-escalation Skills for Managers & Supervisors

1-99 seats 100+ seats
$19.95 per seat $17.95 per seat
One-time purchase, does not have a recurring fee

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Effective managers spend twice as much time listening as they do talking. Active listening can help you identify the real issues and help you communicate more effectively. When you are really listening, you can identify and deal with potential problems in the workplace BEFORE they get out of hand.


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This course is designed to increase an employee’s skills in the areas of active listening and de-escalation. Section one of this course starts with a definition of active listening, moves to why it is important and then introduces five elements of effective listening. Section two covers how to recognize the warning signs of aggression and hostility, how to handle an angry person and six techniques for de-escalating angry and hostile people.